Returns

Returns must be received in original, unused condition with the original tags still attached and a copy of the original emailed receipt must be printed and included.  Returns received without a copy of the original emailed receipt may be delayed in receiving store credit.  We do not offer return shipping labels.

 

  • Store credit is issued in the form of an electronic gift card, that will be emailed to you once processed. You can use this credit for purchases in store, online, or on the app. We do not offer refunds because the credit card processors charge a 15% chargeback fee, so all returns will receive store credit after the return is approved. We do not offer return shipping labels.  
  • Returns must be scent free, unworn, unwashed, and in the original condition with the tags still attached.  
  • Returns MUST be postmarked within 15 calendar days of package delivery. Returns older than 15 days will be rejected and you will be contacted to have the items shipped back to you at your expense.  
  • Due to high order volumes and sellouts, we are not able to process exchanges.  
  • SALE AND CLEARANCE ITEM SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.  THIS INCLUDES ALL ITEMS WITH THE PRICE ENDING IN $0.99 BEFORE TAX! 
  • Accessories are non-returnable items and cannot be refunded, returned or exchanged.  
  • Shipping charges are not refundable.  

 If you receive items that are damaged or defective, please contact support before returning.  Defective items must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.  

Mail returns to:

ELLA’S ARROW, 9655 6TH AVE SE, POLLOCK SD 57648

LOST OR STOLEN PACKAGES:

When you place an order with us, please note that the liability is between you and USPS and/or Route (if applicable).  We do not make any exceptions to this policy. 

If your tracking number is showing that your item has not been delivered yet, message support and we will help you track it down.  If the package has been scanned as “delivered”, we are not responsible for lost or stolen packages.